Its just yesterday, we realized that we really have to visit the company that we intend to share their best IT/IS practices. Sir Gamboa said, we are obliged to show evidences that we have interviewed the company and asked permission from them for we are going to post the MIS facts of their company on our own Blogs.
My classmates and I had a brainstorming of different IT companies; first on the list was Callbox, for it is the nearest call center from our school. But before going to Callbox, we had our letter printed and we’re ready…
….Callbox…
Callbox is a call center, which occupies the 9th floor of LandCo building along JP Laurel Avenue. At first, we were doubtful if they are willing to entertain us because as we tiptoed inside their office, no one was there so we went back outside and went to the ladies room (except john) to finalize our questions. Suddenly one of their employees approached us and asked what we need, so we went back inside their office and gave them our letter. One of the MIS guys, said maybe we can write down our questions and come back Friday, with this, our eyes widened..lol.. for we need the information as soon as possible (not so demanding). The guy suggested we just have to leave our email address so that they can send it at around 6 pm, so since me and john have an internet connection at home we wrote down our email addresses, we were relieved at last. When I got home, I stayed online until 2am but got no email. So unlucky…
…Global Connect e-Solutions…
This morning after our class, we decided to interview another company since Callbox haven’t sent an email yet. We went to Global Connect e-Solutions office, the company where I worked for 5 months last semester. I am so confident that we will be successful this time, since I personally know some of the MIS staff. Unfortunately, they are having a meeting that time, so Sir Rhyan Diansay the Company Programmer of Global, asked for the questions and instructed us to come back at 12:30 noon. So I went back, and had this statements from Sir Rhyan…
* How do you define MIS in your company?
According to Sir Rhyan, a management information system is a subset of the overall internal control of a business covering the application of people, documents, technologies and procedures by management accountants for solving business problems.
*What is the function of MIS in your company?
Sir Rhyan said MIS includes software that helps in decision-making, data resources such as databases, the hardware resources of a system, decision support system, people management and project management applications and any computerized processes that enable the department to run efficiently.
*What are the best practices in IT/IS in your company?
For Sir Rhyan, a best practice is the belief that there is a technique, method, process, activity, and incentive as reward that is more effective at delivering a particular outcome than other techniques. He also added that shared knowledge and group performance are their best practice.
At Global Connect e-Solutions, Sir Rhyan Diansay is the main programmer and the rest are technicians who do the troubleshooting and minor programs and databases. In addition, Global also use a Biometrix System which is exclusive on their company.
While waiting for the Global’s answers, we proceed to Concentrix, which is 1 km away from Global. Luckily, this time we had interview their MIS Supervisor with the help of our friend Leo who works at Concentrix.
Concentrix, a Synnex Company Corporation is a call center that offers technical and customer support. SYNNEX offers product distribution, relatedlogistics services, business process outsourcing and contract assembly andworks with the leading industry suppliers of IT systems, peripherals, systemcomponents, software and networking equipment.
Mr. Christopher Lim is the MIS Supervisor of Concentrix and according to him, MIS department is the core of the company for the reason that it is a technical call center. They develop their own system and its exclusive for their company. They offer services not only locally but also globally. Concentrix servers are accessible in different locations and they have 30 servers here in Davao. Sir Lim discussed to us the basic functions of their MIS department and these are the following:
Level 1 – help desk
Individuals in this level repair, install and troubleshoot. They are also responsible for the networking, user configuration, the access and the different restrictions.
Level 2 – Network Specialist
They manage the deeper aspect of troubleshooting and they serve as mentor for level 1.
Senior Network Specialist
They are responsible for configuration of servers, telephone companies, management of all the access. In addition, they are the ones who suggest whether they need to upgrade or not.
Supervisor
This person is the leader of MIS department. He/she does the decisions for the changes and does the recommendation for all accounts.
Mr. Lim said that the MIS department best practice is teamwork, there constant evolving and more.
